FAQs – Frequently Asked Questions

Select your shoes and add them to your shopping basket by clicking on the ‘Add to basket’ button. Once you have finished selecting the shoes you want, click on the ‘Checkout’ button.

All orders placed Monday through Friday before 1:00 p.m. will be prepared and shipped from our warehouses on the same day.

The delivery times indicated below are calculated in working days (Monday to Friday) and may be affected by local or national holidays. If you choose to pay by bank transfer, these delivery times may be modified, as your shoes will be shipped once we have received confirmation of the transfer from the bank.

In Beatnik shoes guarantee delivery to the carrier, the same day the order is placed, for all orders that are formalised before 13:00 hours (peninsular Spanish time). Provided it is carried on working days. Otherwise, the order will be processed the first day after the realisation of the same business day.

As soon as your shoes leave our warehouses, you will receive a confirmation email and you will be able to track your shipment at www.gls-group.com for orders from Spain and Portugal, and on the UPS website for orders from the rest of the European Union and the rest of the world.

Shipping of out-of-stock or pre-ordered products.
The delivery time for out-of-stock or pre-ordered products placed through our website will be a maximum of 8 weeks from payment.

You have 14 calendar days from the date you receive your shoes. You have the right to try them on, just as you would if you bought them in a physical store. If you decide to return them, please email consumer@beatnikshoes.com and we will guide you through the process.

In mainland Spain, the Balearic Islands, and Portugal, the cost of shipping, exchanges, or returns is included in the price; it’s free for you and you won’t be charged for it.

In the rest of the European Union, shipping and one exchange are included in the price. Only in the case of a return will €29 be deducted from the total amount to cover shipping and return costs when the refund is issued.

For returns from outside the European Union, in addition to the shipping and return costs, any applicable taxes and customs fees will be deducted.

Please note that our shoes are handmade and, as such, you may find details that make them unique.

The terms and conditions for exercising this right can be found in the General Terms and Conditions of Sale

PayPal enables consumers with email addresses to send payments securely, conveniently, and cost-effectively over the Internet. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. PayPal offers a service specifically designed for those who are dissatisfied with traditional payment mechanisms.

For more information, please visit the PayPal website.

The entire payment process on the website www.beatnikshoes.com is carried out under the SSL encryption system. We have an SSL certificate throughout the registration and data collection process, for all sensitive data during the transaction, with all data transmissions encrypted.

When selecting bank transfer as your payment method, you will receive an email with your order confirmation, indicating the account number to which you can make the bank transfer in the name of THE LOAFERS SHOP S.L.

It is very important that you include the order number and your full name in the subject line, and that you make the transfer within 3 days of the order confirmation date in order for it to be validated.

If you wish, you can send us proof of the transfer by email to consumer@beatnikshoes.com, but in any case, the order will not be considered effective until our administration department has received bank confirmation of the transfer..

You can pay in our shop with Google Pay.