FREQUENTLY ASKED QUESTIONS

In this section we offer you answers to a selection of
the most frequent questions of the users.

ORDER

How to order?

Choose your shoes and add them to your shopping cart by clicking on the “Add to shopping cart” button. Once you have finished your selection, click on the “Buy” button.

What is your delivery time for my order?

All orders placed on weekdays before 13:00 hours (peninsular Spanish time), will be ready to leave our warehouse the same day on working days if the order would come later than 13.00 h. , it will be processed the day after.

What are the deadlines?

The time limits listed below are computed on weekdays (Monday to Friday) and can be altered by local or national holidays. If the chosen payment method is bank transfer, delivery process will start at the moment we received from the bank the transfer confirmation.

All orders placed on weekdays before 13:00 hours (peninsular Spanish time), will be ready to leave our warehouse the same day on working days if the order would come later than 13.00 h. , it will be processed the day after.

As your shoes leave our warehouse you will receive an e-mail confirmation and you will see the track your shipment in www.ups.com.

NACIONAL SHIPPING DELIVERY TIME
Peninsula (Spain and Portugal) 24 y 72 hs.
Balearic Islands 48-72 hs.
Canary Islands, Ceuta, Melilla, Gibraltar and Andorra Please drop us an email, to confirm dates.

 

INTERNATIONAL SHIPPING COVERAGE TRANSIT TIME
AREA 1 EU countries, Norway and  Switzerland 3-5 days
AREA 2 USA and Canadá 4-5 days
AREA 3 Latín América & Middle East 4-5 days
AREA G4 Asia, Japan, New Zealand, Australia, Africa 6-8 days

What happens if you do not agree with the recently acquire shoe?

You have 14 days from the time you received the order. That´s is the legal terms for real shopping.

Note that our shoes are handmade and it is possible you can find minor details that make them unique.

The procedures for the exercise of this right, it could be found in the general conditions of sale.

PAY

PayPal

PayPal allows consumers who have e-mail send payments online securely, easily and quickly. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who do not meet the traditional payment mechanisms.

For more information visit the website of Paypal

Credit Card

The entire payment process on the website www.beatnikshoes.com is done under the SSL encryption system. We have the SSL certificate during the entire registration and data collection process, for all sensitive data during the transaction, all data transmissions being encrypted.

Wire transfer

By selecting the bank transfer as the payment method, you will receive besides your confirmation order an e-mail with our account number for you to send the bank transfer to us.

It is crucial to speed up the process to include into the subject of the e-mail your name and order number, and to set the transfer within three days from the initial e-mail, to be validated it.

Google Pay

You can pay in our store with Google Play.

CUSTOMER SERVICE UE

For any information you can contact us via the following ways:

+34 636 021 289
“info@beatnikshoes.com”
consumer@beatnikshoes.com

Horario: De 9,30-16,30 h