| FAQ
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The EU Customer Service


For any information you can contact us via the following ways:

Phone: +34 636021289

Hours 9,30-16,30

Moreover, for your convenience we have compiled the most frequently asked questions in the questionnaire.




How to order?

Choose your shoes and add them to your shopping cart by clicking on the “Add to shopping cart” button. Once you have finished your selection, click on the “Buy” button.

What is your delivery time for my order?

All orders placed on weekdays before 13:00 hours (peninsular Spanish time), will be ready to leave our warehouse the same day on working days if the order would come later than 13.00 h. , it will be processed the day after.

What are the deadlines?

The time limits listed below are computed on weekdays (Monday to Friday) and can be altered by local or national holidays. If the chosen payment method is bank transfer, delivery process will start at the moment we received from the bank the transfer confirmation.

Shipping to Iberia (Spain and Portugal)

Delivery will be within 24-72 hours.

Shipping to Balearic Islands

Delivery will be within 48-72 hours.

Deliveries to the Canary Islands, Ceuta, Melilla, Gibraltar and Andorra

Please drop us an email, to confirm dates.


Shipping to international destinations

AREA 1 EU countries, Norway and  Switzerland 3-5 days
AREA 2 USA and Canadá 4-5 days
AREA 3 Latín América & Middle East 4-5 days
AREA G4 Asia, Japan, New Zealand, Australia, Africa 6-8 days

As your shoes leave our warehouse you will receive an e-mail confirmation and you will see the track your shipment in

How to pay your order?


PayPal allows consumers who have e-mail send payments online securely, easily and quickly. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who do not meet the traditional payment mechanisms.

For more information visit the website of Paypal

 By credit card

Wire transfer

By selecting the bank transfer as the payment method, you will receive besides your confirmation order an e-mail with our account number for you to send the bank transfer to us.

It is crucial to speed up the process to include into the subject of the e-mail your name and order number, and to set the transfer within three days from the initial e-mail, to be validated it.


What happens if you do not agree with the recently acquire shoe?

You have 14 days from the time you received the order. That´s is the legal terms for real shopping.

Note that our shoes are handmade and it is possible you can find minor details that make them unique.

The procedures for the exercise of this right, it could be found in the general conditions of sale.

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